Privacy Policy | ECCO® Shoes


This web site is owned and operated by ECCO Shoes Pacific Pty Ltd (“ECCO”) and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. We respect your privacy and are committed to protecting the privacy and confidential information of those who register, shop our website. By using this site, you agree to the Internet Privacy Policy of this web site ("the Website"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the extent of and manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

1.  What information does ECCO collect?

The information we collect depends on how you use the Website. 

Personal Information.  We collect personal information (e.g., name, address, telephone number, e-mail address, payment card information) that you knowingly provide when you use this Website.  For example, when you place an order for our products using the ECCO Shopping Site , we need to know information such as your name, e-mail address, billing address, phone number, and payment card information to enable us to process and fulfil your order and contact you if we have any questions. You can also create a personalized account with ECCO by registering on our website and will provide similar information.  You may provide us with preferences such as products you may be interested in.  In any case, we’ll use the information you provided to us to make your shopping more efficient and to better serve your interests.

Now and then, we may conduct surveys, contests, mailings or other promotions. If you choose to participate in one of our surveys, contests mailings or other promotions, we may request personal information such as your name, e-mail address, telephone number, shopping habits, interests and other information to enable us to execute the promotion and notify winners.  Some of this information will be mandatory to participate in the promotion; other information will be optional.  We will tell you whether any information is mandatory or optional.

When you send us a request, we may ask you to identify yourself by name and/or e-mail address in order to send you a response, if appropriate.

Information sent to us by your browser.  Most of the information we collect from you at the Website does not personally identify you to us, although it may be unique or consist of information that you consider personal.  For example, we collect information that is sent to us automatically by your Web browser or by using cookies, pixel tags, web beacons and other Web technologies. This information typically includes your IP address, the identity of your Internet Service Provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit and any search terms you enter while on the Website.  This information cannot be used to identify you personally unless you identify yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address.  If you provide us with personal information by creating an ECCO account or otherwise, we may link the information sent to us by your browser to the personal information you have provided to us.

Cookies, Pixel Tags, Web Beacons and Similar Technologies. We use "cookies," “pixel tags,” “web beacons” and other Web technologies for a number of purposes, including:

  • to collect information about the ways you use this Website — for example, which pages you visit, which links you use, and how long you stay on each page;
  • to support the features and functionality of this Website — for example, to save you the trouble of re-entering information already in our database or to prompt the settings you established on previous visits to this Website; and
  • to personalize your experience when you use this Website.

Generally, the information we collect using these Web technologies does not identify you personally.  If, however, you have provided us with personal information by creating an ECCO account or otherwise, we may link the information collected using these Web technologies to the personal information you have provided to us.

Cookies are small pieces of information stored by your browser on your computer’s hard drive.  Most web browsers accept cookies by default, but you can change your browser settings to refuse cookies.  If you do so, you may experience difficulties shopping online at ECCO Shopping Site.

Pixel tags or web beacons are tiny graphic images used to help us analyze your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read.

When you access this Website by clicking on a link in an electronic communication you receive from us, your browser tells us that someone has clicked on a particular link in that particular electronic communication. We use this information to improve our marketing efforts. In addition, we review our server logs — which contain visitors’ IP addresses — for security and fraud prevention purposes. If criminal activity is suspected, we may share our server logs and the personal information we have collected through this Website with the appropriate investigative authorities who could use that information to trace and identify individuals. 

2.  How does ECCO use the information it collects?

When you place an order at the ECCO Shopping Site, we use your information to process and fulfil your order. We may send you an e-mail to confirm or to update you on the status of your order.  We may also need to contact you by regular mail, e-mail or phone if we have any questions about your order. We may also use your information to respond to any of your customer service inquiries.

We also use your information to operate and improve the Website and to deliver the products and services you have requested. We keep track of the pages you visit and the manner in which you use the Website to determine what products are most popular and whether to make changes to the Website. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
When you place an order, create an account, give us your e-mail address, complete a survey or participate in a contest, mailing or other promotion on any of the Websites, we use the information you provide to us to send e-mail, regular mail or text messages, as applicable, to inform you about our products, services or other contests and promotions you might be interested in, if you indicate that you wish to receive such e-mail, mail or text messages.

We may also use the information you provide to us to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe you may be interested in. We may also notify you of changes to the Websites.

We may combine the information you provide to us with data that is publicly available and data that we collect in ECCO stores, at our marketing events, or receive from other sources whose policies meet industry standard privacy practices and applicable legal requirements. Copies of correspondence sent from the Website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

3.  Does ECCO share and/or transfer your information?

We may share your information with our trusted third party service providers to help us manage and operate the Website, process your orders, perform statistical analysis, send you e-mail, postal mail or text messages, provide customer support and perform other important services.  Although these partners may not be affiliated with us, they are required to maintain the confidentiality of your information and are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.

Unless you have given us your permission to do so, we will not share your personal information with unaffiliated third parties to enable those third parties to offer you products or services or otherwise market or promote such product or services. However, we may partner with third parties to help us collect and aggregate certain information collected at the Website. We may share this aggregated, non-personally identifiable information with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually. 

We and our third party service providers may disclose specific individual information if we or they reasonably believe that it is necessary to: (i) investigate any suspected misuse of the Website; (ii) comply with applicable federal, state or local laws, rules, regulations or orders; (iii) to protect or defend the rights, property and interests of ECCO, our customers, or the interests of our third party service providers; or (iv) under exigent circumstances, to protect the personal safety of users of the Website or the public.

Your information will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes that may be raised or otherwise in accordance with legal requirements.

Your information may be transferred to another entity within the ECCO Group including overseas in which case we will take all reasonable steps to secure your personal data. Transfer may also occur to another entity that succeeds to all or part of ECCO’s business in connection with a sale, reorganization, consolidation or merger. 

4. Credit Card Details

Credit Card details are only stored by ECCO for the processing of payment.

If you select an alternative means of payment for any order (e.g., PayPal or another form of alternate payment), you provide the personal and financial information needed to process your application or purchase directly to each provider associated with processing the payment. The companies that administer these programs are independent of ECCO and have their own privacy policies.

5. Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

6. Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

7. Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you are encouraged contact us to have the information corrected.

8.  How can you unsubscribe or change your information?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or would like to update or change your personal information or preferences, please send your request to us via the points of contact listed at the end of this Privacy Policy.  Please provide your full name, company name, address, and email address so that we can locate you.  We will respond to your request within a reasonable period of time.  To unsubscribe from an e-mail list, please follow the instructions in any e-mail you receive.

9. Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

10. Problems or questions

If we become aware of any ongoing concerns or problems with our Website, we will take these issues seriously and work to address these concerns as soon as possible. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 1300 138 099 or

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; //

11.  Children

Access to and use of the Website is made available only to people who can form legally binding agreements under applicable law. The Website is intended for a general audience and is not intended to be used by minor children. ECCO does not knowingly collect personal information from minor children. Children accessing the Website should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Website, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Website; and (iii) the consequences of any use of the Website by such Minor.

12. Miscellaneous

In the event that any provision of this Privacy Policy conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of this Privacy Policy will remain in full force and effect. Any failure by ECCO to insist upon or enforce strict performance of any provision of the Privacy Policy or to exercise any right under the Privacy Policy will not be construed as a waiver or relinquishment of ECCO’s right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.