The fight against counterfeiting - A high priority for ECCO
In our endeavour to protect our highly valued brand, the fight against counterfeiting online as well as offline is a high priority to us.
By purchasing counterfeit products you do not only receive poor quality products - or receive nothing at all - you are also in risk of supporting unlawful activities such as crime networks and child labour.
We have dedicated Intellectual Property Team who continuously monitors the internet and does its utmost to have all counterfeit ECCO products removed from websites, online auctions, etc. Furthermore, a close cooperation with the Police and Customs help to ensure that counterfeit products are detected before reaching the market.
What to be aware of when shopping for ECCO products online:
We wish to ensure that you are satisfied with our brand. To reduce the risk of being deceived by counterfeiters who try to confuse you about the authenticity of the products, please take the below examples into consideration when shopping online as they may indicate that the site is selling counterfeit products.
Check the contact email - if it does not sound like a business contact then if probably inst. Email addresses with personal names or words that you would not expect to be linked with ECCO may be fraudulent.
Check the returns policy - Read the shipping and returns policy out loud, deciding if it flows well and is written with correct grammar and punctuation. Typos, broken English and terms and conditions that repeat, are overly complicated or don’t make sense are tell-tale signs that the site has been written by non-English speakers and may be fraudulent.
- Confirm that the site is secured. You should see "https://" before the web address.
- Lack of sufficient contact information – including email and phone number. If you are unsure, try emailing the site before purchasing to check authenticity, or make a quick call to the phone number to make sure it connects
- Mix of languages and "Google Translations"
- Product photos featured including shoe boxes
- The links on the site are not working properly
- You see options for buying in bulk quantities with discount incentives
- The products are sold in peculiar prices such as AUD $273.23
- The domain name contains words like discount, cheap, etc.
- No order confirmation received after purchase of products.
If you are unsure about a specific site on the internet, or have information about a site selling counterfeit ECCO products please do not hesitate to contact customer service on email@example.com or call 1300 138 099.
Following is a list of ECCO counterfeit sites that you should not consider shopping from:
- http://www .leapltd.com.au
- http://www theshiningrevealed.com