Up To 30% Off Selected Styles & Free Standard Shipping | Terms & Conditions

Returns

If for any reason you are not satisfied with your purchase, you may return the item, free of charge, for a refund. Items must be returned within 30 days of purchase and must be unworn, in their original condition, and with their original packaging undamaged.

Please note that due to SALE, there may be slight delays in the processing of your return. We thank you for your patience and understanding.

 

IN-STORE RETURNS

 

Order numbers beginning with EC- and SO- can be returned in-store.

Online orders, including Delivery and Click & Collect, and purchases made at ECCO Retail and ECCO Outlet stores, including Click & Reserve, can be returned at any ECCO store.

Please take your item into any of our ECCO stores, along with your receipt, order confirmation or shipment email. Our in-store staff will process your return and you will be refunded to the original payment method. In-store staff may also be able to exchange your item for the same or similar item pending availability.

 

ONLINE RETURNS

 

Order numbers beginning with EC- can be returned online.

Online orders, including Delivery and Click & Collect, can be returned online. Please note that all purchases made in ECCO stores, including Click & Reserve, cannot be returned online and will need to be returned in-store at any of our ECCO stores.

 

ONLINE RETURNS PROCESS

Step 1: Complete a returns form

Download our returns form here, print, and fill in all information. If you do not have access to a printer, you can include your packing slip and highlight the item you wish to return.

Step 2: Repackage the shoes

Wrap the shoes neatly within the shoe box, and package it back into the shipping satchel or box that it arrived in, or another suitable box you have at home. Be sure to include the printed returns form or packing slip from step 1. Do not tape the shoe box, and do not use the shoe box as the external shipping box.

Step 3: Create a prepaid returns label

Visit our Australia Post returns portal here. Fill in all information and enter your 10 digit order number, eg. EC01234567, in the order number field. Download and print the returns label. Attach it to the parcel, covering the original label if using the original shipping satchel or box. If you do not have access to a printer, please take the parcel to an Australia Post outlet and present the downloaded returns label on your smart device or the return reference number found in the return confirmation email.

Step 4: Return the shoes to us

Take the parcel to your local Australia Post outlet and request a receipt with tracking number. Returns are processed on ECCO's Australia Post account and are free of charge to all customers.

 

RETURNS POLICY

 

All items must be returned within 30 days of purchase and must be unworn, in their original condition, and with their original packaging undamaged. If a returned item shows signs of damage or wear, ECCO reserves the right to decline a refund. If a refund is declined, you will be notified by email and the item will be returned back to you.

Purchases made during promotions or sales can be returned for a refund. Please note that the amount refunded will be calculated on a pro-rata basis, based on the total order discount amount. Shipping charges are non-refundable.

Refunds will be processed to the original payment method. You do not need to include your payment details with the return. Once your return has been received and approved by our warehouse, a refund will be processed and you will receive a confirmation email.

In-store purchases paid for with shopping centre gift cards, such as Westfield gift cards, cannot be refunded back to the original payment method due to the "one-time load"; nature of the gift card. In this case, an ECCO store credit will be issued for use in ECCO retail stores.

If you have any questions about our returns policy, please contact our customer service team on 1300 138 099 or via eccoau@ecco.com.

contact us

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For help with your order call 1300 138 099
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Reach out to us via our Contact Us
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Returns

If for any reason you are not satisfied with your purchase, you may return the item, free of charge, for a refund. Items must be returned within 30 days of purchase and must be unworn, in their original condition, and with their original packaging undamaged.

Please note that due to SALE, there may be slight delays in the processing of your return. We thank you for your patience and understanding.

 

IN-STORE RETURNS

 

Order numbers beginning with EC- and SO- can be returned in-store.

Online orders, including Delivery and Click & Collect, and purchases made at ECCO Retail and ECCO Outlet stores, including Click & Reserve, can be returned at any ECCO store.

Please take your item into any of our ECCO stores, along with your receipt, order confirmation or shipment email. Our in-store staff will process your return and you will be refunded to the original payment method. In-store staff may also be able to exchange your item for the same or similar item pending availability.

 

ONLINE RETURNS

 

Order numbers beginning with EC- can be returned online.

Online orders, including Delivery and Click & Collect, can be returned online. Please note that all purchases made in ECCO stores, including Click & Reserve, cannot be returned online and will need to be returned in-store at any of our ECCO stores.

 

ONLINE RETURNS PROCESS

Step 1: Complete a returns form

Download our returns form here, print, and fill in all information. If you do not have access to a printer, you can include your packing slip and highlight the item you wish to return.

Step 2: Repackage the shoes

Wrap the shoes neatly within the shoe box, and package it back into the shipping satchel or box that it arrived in, or another suitable box you have at home. Be sure to include the printed returns form or packing slip from step 1. Do not tape the shoe box, and do not use the shoe box as the external shipping box.

Step 3: Create a prepaid returns label

Visit our Australia Post returns portal here. Fill in all information and enter your 10 digit order number, eg. EC01234567, in the order number field. Download and print the returns label. Attach it to the parcel, covering the original label if using the original shipping satchel or box. If you do not have access to a printer, please take the parcel to an Australia Post outlet and present the downloaded returns label on your smart device or the return reference number found in the return confirmation email.

Step 4: Return the shoes to us

Take the parcel to your local Australia Post outlet and request a receipt with tracking number. Returns are processed on ECCO's Australia Post account and are free of charge to all customers.

 

RETURNS POLICY

 

All items must be returned within 30 days of purchase and must be unworn, in their original condition, and with their original packaging undamaged. If a returned item shows signs of damage or wear, ECCO reserves the right to decline a refund. If a refund is declined, you will be notified by email and the item will be returned back to you.

Purchases made during promotions or sales can be returned for a refund. Please note that the amount refunded will be calculated on a pro-rata basis, based on the total order discount amount. Shipping charges are non-refundable.

Refunds will be processed to the original payment method. You do not need to include your payment details with the return. Once your return has been received and approved by our warehouse, a refund will be processed and you will receive a confirmation email.

In-store purchases paid for with shopping centre gift cards, such as Westfield gift cards, cannot be refunded back to the original payment method due to the "one-time load"; nature of the gift card. In this case, an ECCO store credit will be issued for use in ECCO retail stores.

If you have any questions about our returns policy, please contact our customer service team on 1300 138 099 or via eccoau@ecco.com.

contact us

Call Us
For help with your order call 1300 138 099
Call Us
Reach out to us via our Contact Us
Call Us
Ask your questions via chat