Shipping Policy | ECCO® Shoes

FREE SHIPPING for all orders over $175. A $10 Flat rate charges apply for orders under $175.

Christmas Shopping: Order by 10th of December for the best chance of pre Christmas delivery.

All orders are shipped via Australia Post standard E-parcel service.

ECCO dispatches orders Monday to Friday with no dispatches occurring over the weekend. Upon receiving your order, ECCO shall endeavour to dispatch as soon as possible. Should for any reason a product not be available, we shall contact you either by phone or email. Should your order contain multiple products and any product not be available, we will contact you prior to dispatch for further instructions. ECCO products that are in-stock will be dispatched within 2 - 3 business days with orders received during sale or special promotion periods dispatched within 3-7 business days due to the high volume of orders.

Depending on your location, Australia Post standard delivery will arrive within 2-10 business days of the shipment date. To check the estimated delivery time to your location, please visit Australia Post Website.

Parcels picked up from our warehouse by Australia Post are delivered directly to your local distribution centre for final delivery by your local postal carrier. Based on the phone number and email address entered on your order, Australia Post will provide updates regarding delivery. In most cases should no one be home to receive the delivery, the driver will leave a card advising the parcel has been taken to the local post office for collection. Any uncollected parcels left at the local Post Shop will be returned by Australia Post to ECCO after 14 days and may be subject to a re-delivery fee.

Please contact customer service on 1300 138 099 or via eccoau@ecco.com with any questions or concerns.

For information regarding our return's policy, click here.

For information regarding our exchange policy, click here.