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Warranty Information | ECCO® Shoes

ECCO offers a One-Year Limited Warranty on all ECCO footwear, bags, wallets, belts and shoe care accessories. ECCO reserves the right to inspect any product for determination of a no cost repair or replacement. If you should experience any defects in materials or workmanship and purchased the product from either an ECCO Retail Store or ECCO Distributor, please take the product along with proof of purchase to your store of purchase for assistance. For online purchases simply contact us on 1300 138 099 or eccoau@ecco.com for further assistance. All returns to our office require a Return Authority Number. Online return labels are only valid within Australia and may not be used from Overseas.

ECCO’s One-Year Limited Warranty Covers the Following

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit or incorrect size selection
  • Items which have been repaired / altered without the expressed consent of ECCO

Please contact our customer service team at 1300 138 099 or via eccoau@ecco.com