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What are your customer service hours?

Our customer service is available to help you Monday to Friday from 8.30 AM to 5 PM AEST, 1300 138 099 or email us at

Can you ship my shoes internationally? only ships within Australia.
What if I have a problem with an order I've received?

If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1300 138 099 or email us at

How long will it take to get my order?

Your orders are automatically accepted into our ordering system the minute you hit submit. ECCO dispatches orders Monday to Friday with no dispatches occurring over the weekend. Your order will leave our warehouse within 2-3 business days. During sale or special promotion periods and due to the high volume of orders, please allow 3-4 business days for dispatch. Depending on your location, Australia Post standard delivery will arrive within 2-10 business days of the shipment date. To check your area please visit Australia Post's website.