If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1300 138 099 or email us at firstname.lastname@example.org.
Your orders are automatically accepted into our ordering system the minute you hit submit. ECCO dispatches orders Monday to Friday with no dispatches occurring over the weekend. Your order will leave our warehouse within 2-3 business days. During sale or special promotion periods and due to the high volume of orders, please allow 3-7 business days for dispatch. Depending on your location, Australia Post standard delivery will arrive within 2-10 business days of the shipment date. To check your area please visit Australia Post's website.
Christmas Shopping: Order by 10th of December for the best chance of pre Christmas delivery.