Support Topics
FAQ
If you have ordered multiple items, please be aware that they may arrive in multiple shipments for a faster delivery. Kindly note that you will be invoiced upon despatch, with an invoice from each location, linking back to the original order number provided at the time the order was placed.
Your Australia Post tracking number will advise how many parcels are coming and when they will be delivered. To track your delivery, please visit the Australia Post tracking website here
If your tracking number does not reflect multiple shipments, please contact our customer service team on eccoau@ecco.com
If you wish to return an item from your order, please visit our returns page for step by step instructions.
This page will also have a link to where you can generate your paid return label.
We are unable to assist in changing your email, phone number or billing name and address. If you wish to change these details, we can assist in cancelling your order so you can place a new one.
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