Your orders are automatically accepted into our ordering system the minute you hit submit. ECCO dispatches orders Monday to Friday with no dispatches occurring over the weekend. Your order will leave our warehouse within 2-3 business days. During sale or special promotion periods and due to the high volume of orders, please allow 3-4 business days for dispatch. Depending on your location, Australia Post standard delivery will arrive within 2-10 business days of the shipment date. To check your area please visit Australia Post's website.
Use our Track Your Order page located in the My Account section and the footer to see your order history.
We accept the following methods of payment.
When placing an order on au.shop.ecco.com, your payment will be processed when your order is shipped. Prior to shipping, all funds are held as pending by your financial institution. Your transaction is always secure. At this time au.shop.ecco.com only ship within Australia. Our customer service team is here to assist you with any questions to make your shopping experience exceptional.
Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects (wear and tear not included). If you have any questions about a product you bought at au.shop.ecco.com please contact us.