If you have ordered multiple items, please be aware that they may arrive in multiple shipments for a faster delivery. Kindly note that you will be invoiced upon despatch, with an invoice from each location, linking back to the original order number provided at the time the order was placed. Your Australia Post tracking number will advise how many parcels are coming and when they will be delivered. To track your delivery, please visit the Australia Post tracking website here. If your tracking number does not reflect multiple shipments, please contact our customer service team on eccoau@ecco.com.

au.ecco.com only ships within Australia.

If you wish to return an item from your order, please visit our returns page for step by step instructions. This page will also have a link to where you can generate your paid return label.

ECCO offers exchanges via our retail stores only.

If you are wanting to exchange your item/s that you purchased online or in store, please visit your local ECCO store and they will assist with an exchange to a new size or style. If you prefer to return your order via post to our warehouse, we will only be able to offer a full refund, after which, you can place a new order for the correct size or style when convenient. For a step by step guide on how to return your shoes, please visit our return page.

There is a small window where we can assist with a change to your shipping address. Please contact our customer service team on eccoau@ecco.com with your order number and correct address. We will notify you, if your request has been successful. We are unable to assist in changing your email, phone number or billing name and address. If you wish to change these details, we can assist in cancelling your order so you can place a new one.

You will be able to find the delivery details and tracking number for your order in your dispatch email. You can use your tracking number on this email in the Australia Post tracking website here.

If you have not received your dispatch email within 3-5 business days of placing your order, please contact our customer service team on eccoau@ecco.com

We are sorry to hear this, please contact eccoau@ecco.com we will be happy to assist you. Please include the following details in your email:

Order number: Item name/number: Description of what has occurred:

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size, located on each product page or visit one of our Stores where the staff will happily assist by measuring your feet, recommending and fitting styles.

If you are unable to see your size on our website, we may still have it available in one of our retail stores. You can search for your local store via our store locator here or email us on eccoau@ecco.com with the article number, size and your location and we’ll do our best to locate it for you.

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

Only ECCO Shoes that are made with ECCO Waterproof or GORE-TEX technology are waterproof.

ECCO's line of shoes utilises a unique type of fit. Due to this, our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit".

Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.

We do not recommend washing your shoes in a machine or by any method that submerges/soaks the leather. In addition, it is not recommended to use laundry detergent or soap as this can remove the softening agents and may cause the leather to become hard, to shrink or may cause colour bleeding/dye transfer. For this reason washing your shoes may void any warranty. To view our full range of clean, care and protect products please visit the link here.

If you would like guidance PRIOR to cleaning/caring for your shoes/leather, please contact eccoau@ecco.com and we’ll be happy to guide you through the process.

Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects (wear and tear not included). For more information, please visit our warranty page, or contact us on eccoau@ecco.com.

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Afterpay, ZIP

When placing an order on au.ecco.com, your payment will be processed when your order is shipped. Prior to shipping, all funds are held as pending by your financial institution. Your transaction is always secure. At this time au.ecco.com only ship within Australia. Our customer service team is here to assist you with any questions to make your shopping experience exceptional.

Our customer service is available to help you Monday to Friday from 8.30 AM to 5:00 PM AEST, 1300 138 099 or email us at eccoau@ecco.com.