FREE SHIPPING & FREE RETURNS ON ALL ORDERS
FREE SHIPPING & FREE RETURNS ON ALL ORDERS
Click here to submit your order number and email address to check your order status.
Please contact our Customer Service Team at 1300 138 099 if you have a question about your order. Customer Service hours of operation are Monday - Friday 8:30am - 5:00pm AEST. We will make every effort to provide the best shopping experience possible.
In our endeavour to protect our highly valued brand, the fight against counterfeiting online as well as offline is a high priority to us.
Ordering FAQ
There is a small window where we can assist with a change to your shipping address. Please contact our customer service team on eccoau@ecco.com with your order number and correct address. We will notify you, if your request has been successful. We are unable to assist in changing your email, phone number or billing name and address. If you wish to change these details, we can assist in cancelling your order so you can place a new one.
You will be able to find the delivery details and tracking number for your order in your dispatch email. You can use your tracking number on this email in the Australia Post tracking website here.
If you have not received your dispatch email within 3-5 business days of placing your order, please contact our customer service team on eccoau@ecco.com
We are sorry to hear this, please contact eccoau@ecco.com we will be happy to assist you. Please include the following details in your email:
Order number: Item name/number: Description of what has occurred:
Service Need help? Send us an email or with your question, or start .
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