ECCO Legal Warranty Information

ECCO offers a One-Year Limited Warranty on all ECCO footwear, bags, wallets, belts and shoe care accessories purchased in Australia. ECCO reserves the right to inspect any product for determination of a no cost repair or replacement. If you should experience any defects in materials or workmanship and purchased the product from either an Australian ECCO Retail Store or ECCO Australia online store, please take the product along with proof of purchase to your store of purchase for assistance. For online purchases simply contact us on 1300 138 099 or eccoau@ecco.com for further assistance. All returns to our office require a Return Authority Number. Online return labels are only valid within Australia and may not be used from Overseas.

ECCO’s One-Year Limited Warranty covers the following:

• Stitching

• All hardware – eyelets, hooks, buckles and ornaments

• Quality of leather – inconsistencies resulting in premature wear patterns

• GORE-TEX guaranteed to be waterproof for the lifespan of the product

• Attachment of soles to upper and of components of soles to one another

• Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The following are NOT Covered under ECCO’s One-Year Limited Warranty:

• Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation

• Leather damaged by the use of clean, care and protect products produced by other manufacturers

• Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents

• Normal wear and tear from use is expected and is not covered by warranty. Lack of reasonable care for shoes and accessories is not under covered by warranty

• Leather not properly treated to keep from drying out

• GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear

• Separation of soles or sole components due to being caught, hooked, snagged or cut

• Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation

• Poor fit or incorrect size selection

• Items which have been repaired / altered without the expressed consent of ECCO

• Washing of shoes or leather accessories in a machine or by any method that submerges/soaks the leather. In addition, it is not recommended to use laundry detergent or soap as this can remove the softening agents and may cause the leather to become hard, to shrink or may cause colour bleeding/dye transfer

Shoe Laces

• Laces should be carefully removed from your shoes and hand-washed, using ECCO foam cleaner and water to gently work the areas of dirt with your fingertips

• Once clean, laces should be rinsed with cold water and placed on a drying rack in a shaded and well-ventilated area.

• Allow ample time for laces to fully dry before returning them to your shoes

We do not recommend washing your laces in the washing machine, however, if this is your choice, ensure you use a suitable washing/garment bag. Machines with advanced settings should be set on a delicate cycle, with laces washed in cold water with minimal agitation. Laces washed in a washing machine will not be covered under warranty. Please contact our customer service team at 1300 138 099 or via eccoau@ecco.com.