ECCO Welcome Offer

PROMOTION TERMS AND CONDITIONS

ECCO Welcome Offer: 10% off your next purchase when you sign up to the ECCO Australia database with a valid email address. Upon signing up to the ECCO database, with a valid email address, a welcome email will be sent to you with a unique coupon code. Please note: the welcome email may take some time to arrive in your mailbox. If you have not received your welcome email within 24 hours, please check your spam/junk folders and/or reach out to our customer service team for further assistance. Note: Welcome offer will only be activated and sent to new email addresses, previously unsubscribed emails will not receive the welcome offer. The 10% welcome offer can be redeemed on full price or sale shoes and shoe accessories. The offer is valid for 30 days or to the 'valid until' date on the email. The discount is not available in conjunction with any other offer, coupon or promotion. Offer is not valid during Black Friday sale. Please note: you must enter the unique code from the email in the promo code section of the checkout for the 10% discount to apply to your order. We cannot add the code once your order has been placed. Offer may be redeemed only once, online at au.ecco.com. The unique code provided is generated for single use and cannot be re-generated if lost or misplaced. This offer is not available for redemption in ECCO retail stores. The discount will apply at checkout when the unique code is entered.

No Further Discounts Apply: This discount cannot be used in conjunction with any other offer, coupon or discount. The discount cannot be backdated or used on prior purchases and back orders are not accepted. Offer is not redeemable for cash. We reserve the right to amend, end or extend any of the details of the offer at any time without notice. Free standard shipping on all orders over $180 and free returns on all orders placed on au.ecco.com. Orders under $180 will incur a $12 standard shipping charge. Shipping is calculated according to the final order value after the discount is applied.

Online Returns/Exchanges: Purchases made from the ECCO online store are to be returned within 30 days, to the ECCO online store via the return method provided with your order. Online returns will be processed via refund. We are unable to offer exchanges. If we are unable to supply an item due to unavailability, your item will be cancelled from the order and you will be notified via email. If we part-supply your order, your order and charges will be adjusted accordingly. Should you wish to exchange sizes, please return your item for refund then contact Customer Service on eccoau@ecco.com for advice on the possibility of sourcing another size.

ECCO Retail Store Returns/Exchanges: Purchases from ECCO stores may be returned/exchanged at any ECCO store, within 30 days.

All Returns: Shoes must be returned to ECCO within the 30 day time frame and they must be unworn, un-altered and in their original sell-able condition with original insole and full packaging in order to qualify for refund. Shoe box must also be un-tampered or ripped and in its original condition. Please read our full ECCO Terms and Conditions. For more information about privacy please read our ECCO Privacy Policy Here. For more information about shipping please read our Shipping Policy here. For more general questions please visit our Customer Service page.