Shipping Policy

FREE Standard Shipping on orders over $180.

ECCO offers free standard shipping with all online orders over $180. Purchases under $180 will incur a $12 shipping charge. All orders are delivered by standard Australia Post e-parcel service, we have provided delivery estimates below, however, we are unable to guarantee delivery times.

Orders placed before 10am from Monday through Friday will be dispatched same day (under normal operating conditions). You will receive an email with tracking information as soon as your order has left our warehouse or our store/s - whichever location/s your order has been assigned to. Above time frames are estimates only, with faster delivery times to metro areas and longer delivery times to regional areas, with all delivery time frames at the discretion of our shipping provider, Australia Post.

Please note: When making returns, any shipping charges incurred on the order are non-refundable.

All orders are shipped via Australia Post e-parcel service and items may arrive in multiple shipments for faster delivery.

The best way to track your deliveries is through Australia Post’s mobile app, where you can get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on the Australia Post website by using the tracking tool.

ECCO dispatches orders Monday to Friday with no dispatches occurring over the weekend. Should for any reason a product/s in your order not be available, we shall contact you either by phone or email. We make our best efforts to dispatch and deliver according to the above time frames, but due to unforeseen circumstances and also during sale/promotion periods, there may be a delay in the processing and delivery times of your order. Above time frames are based on normal operating conditions and may be subject to change from time to time.

Parcels picked up from our warehouse by Australia Post are delivered directly to your local distribution centre for final delivery by your local postal carrier. Based on the phone number and email address entered on your order, Australia Post will provide updates regarding delivery. In most cases should no one be home to receive the delivery, you will receive an email advising the parcel has been taken to the local post office for collection. Any uncollected parcels left at the local Australia Post shop will be returned by Australia Post to ECCO after 14 days and may be subject to a re-delivery fee.

Please contact customer service at eccoau@ecco.com or on 1300 138 099 with any questions or concerns.

For information regarding our Return Policy, click here.

For information regarding our Exchange Policy, click here.