Name: Women's ECCO® Nouvelle Leather Chelsea Boot
Brand: ECCO
SKU: 21622301084
Price: 34995 AUD
Availability: InStock
Rating: 1.5 (4 reviews)

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ECCO Nouvelle

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ECCO Women's Nouvelle Chelsea Boots

Ordered a size 40, this is definitely more generous width-wise and my foot is not narrow. Other size 40 in ECCO shoes are quite snug until the leather gives. These boots do have nice cushioning but doesn't feel as supportive due to loose fit.

Generous fit

I’ve decided to write my review again as someone deleted the first one. Yesterday, I bought this model of boots and 5 min later I realized i have the wrong shipping address so I reached out to the customer service to update the email address for me. 10 min later I asked them to cancel the order because I placed a new order with the correct shipping address and a welcome discount code. To my disappointment, nobody helped but contrary they told me that they can’t update or cancel the order because the order has been processed. 24h later I don’t have a tracking number, the order is still processing.. i wonder what is the role of the customer support at this company if they can’t edit a shipping address. The person in charge told me to reach out to Canada Postes to ask them to update.. if they can.. this company doesn’t care at all. I will be returning the boost and never buy from them again. 

My first review was deleted!

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my first review was deleted - bad customer service

No help with updating a shipping address and no interest at all. I will be returning and never buying again.

Bad customer service

My review is mostly for the customer service of Ecco. I bought these boots and 5 min later I realized that I have the wrong shipping address. Right away I sent an email to ask them politely to update the address and then 10 min later to cancel it because I placed a new order with the correct address and a welcome code discount. To my disappointment, they told me that order has been processed and the order can’t be canceled or updated. I didn’t receive a shipping label, neither a confirmation that it has been sent.. nothing.. and to quote their last email was something like this: 

..we would suggest reaching out to Canada Post once you receive your tracking number, to see if they can assist you. 

And if they can’t assist me, what’s happening? I loose 250$ for some boots that I never received? 

If they can’t update, cancel orders what is their role at the company? 

Me personally i will return the boots and never buy from this company again.

The worst customer service

ECCO nouvelleWomen's Leather Chelsea Boot

ECCO nouvelle
Women's Leather Chelsea Boot